We recommend booking as soon as you have your flight details. Generally, online reservations should be made at least 48 hours in advance, while phone reservations require a minimum of 24 hours to process.
Yes. A valid credit card is required to submit your reservation request. Your card will not be charged until your booking has been reviewed and accepted by our team.
No need to call us to confirm. However, if you booked online and didn’t get a confirmation email, or if you want to make any changes, please contact us right away.
Yes. To avoid cancellation fees, please cancel at least 48 hours before your scheduled pick-up. Fees are: 50% of the total for round-trip bookings, 100% for one-way trips, and 35% for other reservations. No-shows are charged the same rates.
Just give us a call with your updated flight information. Your driver will be tracking your original flight, so the sooner you let us know, the better. Please note a $50 rescheduling fee may apply.
After you collect your luggage at the airport, your driver will meet you at baggage claim holding a sign with your name. If you can’t find them, call the number we texted you the night before.
Yes. We use a flight tracking system to monitor your arrival time. Please notify us immediately if your flight details change. For connecting flights, be sure to provide those flight numbers too. If you have trouble finding your driver, call the number provided via text.
A valid credit card is required to make a reservation. Your card will only be charged after we review and accept your booking. Once payment is processed, you’ll receive a confirmation email. We accept Visa, MasterCard, American Express, and Discover.
Yes, please select this option when booking. This helps us plan the driver’s schedule. If you need more than 20 minutes, indicate that too. Extra time costs $20 (Sedan/Van) or $25 (SUV) for every additional 10 minutes.
You can ask your driver if there’s time for a stop. If the driver’s schedule allows, they’ll be happy to accommodate you. Sometimes, tight schedules mean stops aren’t possible.
Yes! We offer one backless booster in Town Cars, and Sedans; one front-facing car seat and one backless booster in SUVs; and one front-facing car seat plus two boosters in vans—free of charge. Additional car seats can be added to vans for a fee.
No, we don’t offer shuttle service. All of our rides are prearranged and, most importantly, private, meaning no one outside of your party will ever share your vehicle. While shuttles might seem cheaper for small groups, they often involve long waits, multiple stops, and no personal touches like Meet & Greet or grocery stops.
Absolutely! We offer transportation to all major Florida destinations, including Universal Studios and SeaWorld. Check our rates or contact us for a custom quote if your destination isn’t listed on our site.
No, gratuities are not included in our rates. However, a gratuity will be added automatically for all international arrivals, Sanford Airport pickups, and out-of-town transfers, typically any ride over 25 miles.
No, your driver will confirm return trip details as soon as you arrive at your destination. If you need to make any changes, please call us directly, not your driver, to update your reservation.
Pick-up times are scheduled 2 to 2½ hours before your flight. Your driver will confirm the exact time upon arrival. If you want a different pick-up time, call us ASAP and we’ll do our best to accommodate your request.
Yes, please select this option when booking. This helps us plan the driver’s schedule. If you need more than 20 minutes, indicate that too. Extra time costs $20 (Sedan/Van) or $25 (SUV) for every additional 10 minutes.
You can ask your driver if there’s time for a stop. If the driver’s schedule allows, they’ll be happy to accommodate you. Sometimes, tight schedules mean stops aren’t possible.
Yes! We offer one backless booster in Town Cars, and Sedans; one front-facing car seat and one backless booster in SUVs; and one front-facing car seat plus two boosters in vans—free of charge. Additional car seats can be added to vans for a fee.
No, we don’t offer shuttle service. All of our rides are prearranged and, most importantly, private, meaning no one outside of your party will ever share your vehicle. While shuttles might seem cheaper for small groups, they often involve long waits, multiple stops, and no personal touches like Meet & Greet or grocery stops.
Absolutely! We offer transportation to all major Florida destinations, including Universal Studios and SeaWorld. Check our rates or contact us for a custom quote if your destination isn’t listed on our site.
No, gratuities are not included in our rates. However, a gratuity will be added automatically for all international arrivals, Sanford Airport pickups, and out-of-town transfers, typically any ride over 25 miles.
No, your driver will confirm return trip details as soon as you arrive at your destination. If you need to make any changes, please call us directly, not your driver, to update your reservation.
Pick-up times are scheduled 2 to 2½ hours before your flight. Your driver will confirm the exact time upon arrival. If you want a different pick-up time, call us ASAP and we’ll do our best to accommodate your request.
